Dr Drains: Frequently Asked Plumbing Questions
Please look through the section below to find answers to the most commonly asked questions we receive. If you have a question that isn’t here, please contact us or call 1300 373 724.
One of our client’s biggest concerns is whether our work is guaranteed. We understand that you want to deal with a reputable service business like Dr Drains. We are locally known as the drain heroes and we will prove to you why. All our work is 100% guaranteed. You can call us with peace of mind, knowing you are covered by our iron-tight guarantee. We have lots of great customer reviews on Google.
Yes we do. As an established and well respected service provider for Canberra and its greater region we can come to your home and fix your drainage issues. Our team is on stand-by day and night, 24/7. Because we are local our costs are kept to a minimum, saving you money in the process.
The easiest and fastest way to get in touch with Dr Drains is via the phone. Call us now on 1300 373 724. We look forward to helping you.
Not long at all. We pride ourselves on acting fast on any callouts we get. Regardless what time of the day you contact us, we will be with you in super fast time.
If you think one of your drains is blocked by debris, dirt of something else don’t worry. We can help you determine the exact location of the blockage, thanks to our state-of-the-art tools. We can quickly pin-point the location with the help of our CCTV cameras and if necessary use the Hydro-Jet to blast the smells out of your drains.
Before we arrange for the actual booking you will be informed about the costs upfront so that you won’t have to deal with unexpected costs.
All we need is your name, address, contact numbers and when we can visit to determine the problem at hand. If you’re home right there and then, even better as we’d like to get to the root of the problem (pun intended) fast. We use high-tech quality gear to analyse drainage related problems. This allows us to problem solve fast while keeping you in the loop. Once we know what the exact cause/issue is you will be presented with a proper quote to rectify the job.
Unfortunately we cannot foresee blocked or broken drains. What we can guarantee is our quality of work. We offer solutions based on the issue at hand and the client’s budget; short term, medium term and long term. You will be fully informed about the procedure at all times, leaving you with peace of mind, knowing that qualified professionals are doing everything they can to fix your problem fast.
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Honest and reliable service. Another plumber had quoted 10k for digging up and replacing pipes. Dr Drains came and reviewed the pipes and recommended a root treatment option that was much more affordable. Really appreciate the service!
Prior to undertaking work, Dr Drains explained with respect the issues and the variables in play; they didn't patronize or try to steam roll me; both Josh and Jeremy invested the time to allay my significant concerns on the situation; they minimized disruption to the dig site and damage to my yard when needing to get access to move digger through it / vegetation to access site. DD quoted at a competitive rate, and honoured that rate even after the job ended up being more complex than first appreciated. Followed up with job satisfaction, and informed me how to make a claim for reimbursement against Icon Water/ were supportive in ensuring they'd provide all necessary info for me to do so (including contacting Icon on multiple occasion to attend the site, when the issue was clearly on Icon's part of the sewerage line). Hope I'll never have to use them again; wouldn't hesitate to contact them if I do.
Dr Drains were great in isolating and fixing a blocked storm water pipe at my house. They also assisted providing information that resulted in the entire storm water line being cleared by council. They also followed up with me regularly to ensure that the blockage and additional works were complete. I would recommend their services without reservation.
