Prior to undertaking work, Dr Drains explained with respect the issues and the variables in play; they didn't patronize or try to steam roll me; both Josh and Jeremy invested the time to allay my significant concerns on the situation; they minimized disruption to the dig site and damage to my yard when needing to get access to move digger through it / vegetation to access site. DD quoted at a competitive rate, and honoured that rate even after the job ended up being more complex than first appreciated. Followed up with job satisfaction, and informed me how to make a claim for reimbursement against Icon Water/ were supportive in ensuring they'd provide all necessary info for me to do so (including contacting Icon on multiple occasion to attend the site, when the issue was clearly on Icon's part of the sewerage line). Hope I'll never have to use them again; wouldn't hesitate to contact them if I do.